At Carewell Group, we pride ourselves on delivering quality packaging, industrial, and safety solutions designed to help your business thrive. If you are not completely satisfied with your purchase, we’re here to make the return process simple and transparent.
Returns & Exchanges
- Eligibility: Items may be returned within 14 days of delivery, provided they are unused, in original packaging, and in resalable condition.
- Custom Products: Please note that customised or made-to-order items (such as branded packaging, printed tapes, or custom safety vests) cannot be returned or exchanged unless faulty or damaged.
- Incorrect or Damaged Goods: If you receive an incorrect, defective, or damaged product, please contact us within 7 days of receipt. We will arrange a replacement or refund at no additional cost.
How to Initiate a Return
- Contact our team at sales@carewellgroup.com.au or call +61 0477 123 699 with your order number and reason for return.
- Our support team will provide return instructions and a Return Authorisation (RA) number.
- Ship the product back to our warehouse at:
Carewell Group Pty Ltd
Unit 27/191 McCredie Road,
Smithfield, NSW 2164, Australia.
Refunds
- Refunds will be processed once the returned goods have been received and inspected.
- Approved refunds will be issued via the original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (incorrect item, faulty product, etc.).
Important Notes
- Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.
- For large or bulk orders, a restocking fee of up to 15% may apply.
- Carewell Group complies with the Australian Consumer Law, meaning you are entitled to a replacement or refund if a product has a major failure.
Need Assistance?
Our team is here to help. If you have any questions about returns or product issues, please reach out:
- Phone: +61 0477 123 699
- Email: info@carewellgroup.com.au
- Visit: Contact Us